JONATHON O’REILLY

AI Integration: Deployed an AI chatbot to handle level 1 and 2 support, reducing customer service workload while improving response time and consistency. Partnered with stakeholders to ensure adoption and performance of this new AI solution.

Platform Development: Directed a 3-person team to design and launch a product information management system in 4 months, streamlining vendor onboarding and enabling 10+ publishers to self-manage product data with improved accuracy.

Cloud Data Strategy: Led a hybrid team of 5 staff and 8 consultants to deliver an Azure Synapse data warehouse in 6 months, completing knowledge transfer within 9 months, and rolled out Power BI dashboards to 80+ business users company-wide.

Attribution Modeling: Built a fractional order attribution system applying time decay and last-touch models, collaborating with executives to track KPIs, align departmental budgets, and monitor company-wide sales goals across all business units.

Architecture Transformation: Spearheaded migration from monolith to microservices, designing NodeJS APIs and integrating Akamai CDN, resulting in 10% offload of requests while enhancing scalability, security, and performance across 40 websites.

DevOps Acceleration: Introduced GitLab SCM and CI/CD pipelines, cutting deployment cycles from 4 weeks to 1 week while ensuring safe, transparent, and traceable processes that improved developer productivity and operational reliability.

Mobile App Modernization: Consolidated 2 native eReader codebases into a React Native platform for both iOS and Android, managing 4 team members. Completed this project to achieve feature parity and a 20% increase in user retention post-launch.

Leadership & Mentoring: Managed external consultants and 4-5 interns each year, guiding projects, instilling best practices, and supporting career growth. Mentoring highlight came when one intern/mentee was promoted to a senior engineer role.

Enterprise Training: Conducted training sessions for 80+ employees on data warehouse usage and analytics tools, driving adoption across departments and enabling data-informed decision-making that supported company-wide objectives.

Payment Integration: Designed and maintained Chase Paymentech integration in Java to securely process millions of transactions across 70+ websites, ensuring compliance, reliability, and scalability in high-volume eCommerce operations.

Page Redesign: Led developers in redesigning product pages with responsive practices and performance enhancements, cutting average response times by 2 seconds and creating a faster, more engaging customer experience.

Web Crawlers: Built multiple NodeJS and Python-based crawlers to access external sites, automatically retrieving updated product and pricing data, reducing overhead costs and improving margin visibility across critical product categories.

Logging & Monitoring: Collaborated with management and system engineers to centralize log collection using Elastic Stack, enabling automated monitoring and real-time alerts that accelerated resolution of network issues and improved stability.

Mentorship: Coached new hires in development practices and team integration, ensuring faster ramp-up and improved longterm contributions to the development team’s success.

Admin System: Built an admin application integrated with Active Directory, enabling role-based security and streamlining onboarding for 100+ employees, ensuring secure access control and daily operational efficiency across the organization.

SEO Enhancements: Developed SEO-optimized and responsive web components integrated with the CMS, improving discoverability and user experience while supporting traffic growth and strengthening the retailer’s online presence.

User Collaboration: Partnered with key business users to gather feedback on site features and admin interfaces, implementing object-oriented design solutions that improved usability, reduced pain points, and strengthened stakeholder engagement.

SDLC Participation: Supported all phases of the software development lifecycle, from requirements gathering through testing and release, ensuring timely delivery of features and ongoing enhancements to enterprise eCommerce systems.

Team Contribution: Collaborated with engineers across multiple disciplines to deliver reliable and secure solutions, applying coding best practices and knowledge sharing that reinforced technical quality and team cohesion.

Web Development: Designed and implemented front-end and back-end functionality across eCommerce websites, ensuring scalable performance and responsive design standards that strengthened customer engagement and conversion rates.

System Support: Maintained and enhanced existing web tools and services, ensuring stability, resolving defects, and implementing improvements that optimized performance and reliability for end-users and internal stakeholders.